Refund policy

 

We want you to be completely happy with your purchase. If something isn’t right, we’ll do our best to make it right.

Returns

You can request a return within 30 days of receiving your order.

To be eligible, items must be unused, unmarked, and returned in their original packaging.

To start a return, email us at hi@jowitt.co with your order details. We’ll reply with instructions.

Please note, items sent back without first requesting a return cannot be accepted.

Damaged or Incorrect Items

Please check your order as soon as it arrives.

If your item is damaged or incorrect, contact us immediately at hi@jowitt.co so we can resolve the issue quickly.

Exceptions

Because each piece is made to order, we’re unable to accept returns or exchanges for change of mind.

Returns are only accepted for items that are faulty or not as described.

We cannot accept returns on sale items or gift cards.

Refunds

Once your return is received and approved, we’ll issue a refund to your original payment method within 10 business days.

Please note it may take additional time for your bank or card issuer to process the refund.

 

All items are carefully hand made in our Sydney studio. Natural variations in the leather are part of each piece’s character and are not considered faults.